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Automating and Enhancing the Tedious, Manual Recertification Process
The loan recertification process is a tedious process that involves collecting and verifying documents, updating customer information, and ensuring that customers meet SLAs. The process is error-prone...
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Streamlining Customer Onboarding for Manufacturers with SOAR
Onboarding customers is a crucial process for any manufacturer, and it cannot be taken lightly. An inefficient or inconsistent onboarding process can lead to costly delays, time-consuming rework, and ...
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Unlock Stress-Free Complaint Management: CMGT Makes It All Possible
Handling customer complaints is full of challenges - how can you ensure that your employees properly capture this feedback and that the right teams review all incoming complaints? Do you have a standa...
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Improve Your Manufacturing Change Control Process
Manufacturing operations are highly complex and involve multiple departments across numerous stages. With a unified view of the process, it's easier to ensure compliance with established standards suc...
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Feedback Made Easy with Survey Samurai
While You Were Making Google Forms, We Were Studying the Blade. Have you ever had an idea for your own dynamic Appian questionnaire, but didn’t have the time or resources to build it from scratch? Wel...
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Struggling with managing manual approval processes?
Before formalizing and proceduralizing our internal processes, we had used Gmail, Excel, and other similar products to track and manage core aspects of our business. These tools were never the right f...
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Leveraging Intelligent Automation to Enhance KYC
Know Your Customer (KYC) is complex. The acronym soup associated with staying compliant is enough to give anyone a headache. CDD, AML, PEP, etc. This is all without mentioning the constant threat of f...
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Automating Reports with Data Ninja 2.0
At Macedon, we know how important it is to automate business processes for efficiency, reliability, and improved reporting. So when we spotted an opportunity to streamline one of our most common devel...
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Many organizations have started to reap the benefits of staffing a BPA
Many organizations have started to reap the benefits of staffing a BPA on their Digital Transformation programs – has yours? BPAs, or Business Process Architects, are dedicated to simplifying change m...
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Streamline Your New Product Development
The path from idea to launch is often fraught with complexities that can stifle progress and innovation. Sprawling spreadsheets and misplaced emails often mean that important details, and sometimes gr...
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