Success Stories
Case studies illustrating how Macedon simplifies work

An analytics company specializing in healthcare faced challenges in manually processing millions of claims yearly for payment accuracy. While machine learning models analyzed most data, remaining records required manual intervention, creating inefficiencies in task assignments and claim analysis. Macedon Technologies'' solution seamlessly integrated with machine learning models and internal databases, centralizing data, improving the user interface, and automating intelligent task routing.

A leading benefits company partnered with Macedon to address challenges in the pre-authorization process. Using the Appian platform, they developed a scalable and flexible system that matched claims to authorizations, identified cost-driving scenarios, and provided significant cost savings of approximately $26 million over nine months.

A multinational manufacturer faced challenges in its aftermarket services due to decentralized quoting processes using complex spreadsheets, leading to lost quotes and low visibility. Macedon Technologies utilized the Appian platform to implement a centralized solution in just three months. The new system streamlines quote generation across multiple global locations, providing technicians with a user-friendly interface and a centralized dashboard for managing quotes. The solution integrates with existing ERPs, automates data input, captures key performance indicators, and enables easy updates to quote templates, resulting in significant time savings and error reduction.

Macedon Technologies addressed a large full-service bank's workforce management challenges by implementing a Dynamic Workforce and Skill-Based Routing solution. This solution enabled efficient allocation of auditors based on their skills and product expertise, improving loan audit throughput and accuracy. The implementation showcased a return on investment in less than a year, demonstrating increased efficiency and optimal resource utilization.

CeramTec North America LLC (CTNA) initiated a Digital Transformation to overcome limitations in their outdated IT systems, starting with the replacement of a deteriorating enterprise software platform. The legacy system hosted critical processes and document management, proved cumbersome for users and unmanageable for administrators. Macedon Technologies successfully implemented a comprehensive solution using the Appian platform within an aggressive five-month timeframe, transforming the application ecosystem into an intuitive, reliable, and automated system.

A contract packaging firm faced scalability challenges as it expanded its operations. As the company transitioned to a schedule and opened new facilities, they struggled with process inefficiencies and a lack of visibility into business operations.

A large regional bank faced challenges in complying with banking regulations and meeting SLAs. Macedon Technologies implemented a solution using the Appian platform, streamlining workflows, enhancing auditing capabilities, and integrating with legacy systems. The result was a more intuitive navigation system, increased accuracy, and significant productivity gains. The automated sampling process and improved audit rate allowed auditors to focus on high-value areas, saving up to 115 hours per month on reporting and approximately $120,000 per year in costs.

A global asset management firm faced process inefficiencies and disjointed legacy technologies. Partnering with Macedon Technologies, they implemented a flexible Appian system that streamlined deal management, eliminated manual tasks, and served as a centralized reporting tool. The solution connected disparate data sources, provided real-time deal information, and introduced context-driven dashboards, raising visibility, improving productivity, and allowing analysts to focus on more valuable tasks.

An investment management firm faced challenges with its outdated solution for money movement operations, leading to convoluted workarounds, a messy codebase, and manual entry of transaction records. Partnering with Macedon, the firm implemented an Appian application within a six-week timeframe to streamline critical money movement processes. The new application automated redundant tasks, increased productivity, and ensured organized, accurate movement records for auditing.